Help and user guides

Download user guides and installation instructions

Support forum

Check FAQs on our forums or speak to one of our support team.

Forum accounts are different from SityTrail accounts

Create a forum account here


If your problem requires specific interaction or you have to communicate personal data, contact our support team by e-mail:

Please be sure to check the forum before emailing us, or our support team will redirect you to it.

Is there a telephone number to ring for help?

Unfortunately not. As our user platform has over 160,000 users, we cannot provide sufficient staff to deal with such a volume of calls.
  However, a member of our support team will get back to you within 24 hours via the forum. *

* working days