Virtual Assistant
Our virtual assistant will help you find the appropriate information in our documentation, and to contact our support team if necessary.
- Hilfe - Unterstützung
- Frequently asked questions (FAQ)
- I have changed my bank card. How do I update it for my subscription?
I have changed my bank card. How do I update it for my subscription?
If you paid for your subscription through an Apple or Google in-app purchase or via PayPal.
Simply add the new payment means to your Apple, Google or PayPal and remove the old payment means.
If you paid for your subscription directly by bank card on our online store
It is not currently possible to change the bank card used for automatic renewal of your subscription.
If your old bank card is no longer valid
In this case, the subscription renewal will fail when it expires.
Once the subscription has expired, you will not lose your account data but will be able to make a new purchase of the same subscription with your new card on our online shop https://shop.geolives.com or directly via the mobile app.
If your old bank card is still valid but you no longer want to use it for your subscription
In this case, you can disable automatic renewal of your subscription in the "My subscriptions" section on https://shop.geolives.com
Once the subscription has expired, you will not lose your account data but will be able to make a new purchase of the same subscription with your new card on our online shop https://shop.geolives.com or directly via the mobile app.