Help and support
If you use your Facebook, Google or Apple account to log in to your SityTrail / Geolives account, il you may have received a warning from Google which indicates that your Geolives / SityTrail account has been compromised, with the username fb_login, gg_login, or ap_login.
This message is a false alarm. No user data / account has been leaked on our servers.
The safety of your SityTrail account is ensured.
However, if you want to change the password of your SityTrail account, you can do it here : https://connect.geolives.com
If you don’t know the password of your account anymore, you can choose “Forgotten password”. You will receive a link to reset your password by e-mail.
This message is a false alarm. No user data / account has been leaked on our servers.
The safety of your SityTrail account is ensured.
However, if you want to change the password of your SityTrail account, you can do it here : https://connect.geolives.com
If you don’t know the password of your account anymore, you can choose “Forgotten password”. You will receive a link to reset your password by e-mail.
If you are currently experiencing problems with recording (straight lines, etc.) or following trails with your Android device, please visit this page: My trail does not record properly in background or screen off mode
View our apps’ online help
Download the full user guide in PDF format
Watch our video tutorials
How to record a trail: https://youtu.be/vLtmKCQvHMY
How to follow a trail: https://youtu.be/47Ihvo4CEAM
What should I do if I have a question or if I experience a problem?
Read the frequently asked questions
If you cannot find the answer to your question in the online help, please visit this page:
Contact us by email
If you have read the previous sections and you have not found an answer to your question or problem, you can contact us here:
Note that our support team will not reply to questions where the answer can already be found in the manual or FAQ.
We do not provide telephone support.
Updated on: 30/06/2023 07:28