Help and support
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To understand the differences between SityTrail and SityTrail+ as well as the different Premium / Premium Plus subscriptions offered, feel free to check out these articles :
What are the differences between the SityTrail and SityTrail+ applications?
What are the differences between the Premium / Premium Plus subscriptions offered?
as well as the summary table of subscriptions here: https://static1.geolcdn.com/support/comparison_of_premium_and_premium_plus_subscriptions.jpg
What are the differences between the SityTrail and SityTrail+ applications?
What are the differences between the Premium / Premium Plus subscriptions offered?
as well as the summary table of subscriptions here: https://static1.geolcdn.com/support/comparison_of_premium_and_premium_plus_subscriptions.jpg
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If you encounter registration issues (straight lines, ...) or tracking of hikes with your device running on Android, please consult this page: The recording of my hike is not working properly in the background or with the screen off.
If you experience GPS position freezes on a Samsung Galaxy S24/S24+ device after updating to Android 16, please refer to this specific article: Samsung Galaxy S24 / S24+ - Android 16 - GPS freeze during hiking when the app is in the background
If you experience GPS position freezes on a Samsung Galaxy S24/S24+ device after updating to Android 16, please refer to this specific article: Samsung Galaxy S24 / S24+ - Android 16 - GPS freeze during hiking when the app is in the background
Consult the online help of our applications
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The PDF manual currently does not contain help sections regarding SityTrail+, roadbook guidance, and the Garmin watch app; it will be updated soon.
Check out our videos - tutorial
How to record a hike: https://youtu.be/vLtmKCQvHMY
How to track a hike: https://youtu.be/47Ihvo4CEAM
How to create a hike on the website: https://youtu.be/EIlAh2q2NeU
How to use the smartwatch application: https://youtu.be/B9mIU1i5Fy4
What should I do if I have a question or encounter a problem?
View the frequently asked questions
If you cannot find the answer to your question in the online help, we encourage you to visit this page:
Contact us
If you have carefully read the previous sections and have not found an answer to your question or issue, you can contact us via this page: https://help.geolives.com/
🚨
To understand the differences between SityTrail and SityTrail+ as well as between the various Premium / Premium Plus subscriptions offered, feel free to consult these articles:
What are the differences between the SityTrail and SityTrail+ applications?
What are the differences between the Premium / Premium Plus subscriptions offered?
as well as the summary table of subscriptions here: https://static1.geolcdn.com/support/comparison_of_premium_and_premium_plus_subscriptions.jpg
What are the differences between the SityTrail and SityTrail+ applications?
What are the differences between the Premium / Premium Plus subscriptions offered?
as well as the summary table of subscriptions here: https://static1.geolcdn.com/support/comparison_of_premium_and_premium_plus_subscriptions.jpg
🚨
If you encounter registration problems (straight lines, ...) or tracking hikes with your device running Android, please consult this page: The recording of my hike is not working properly in the background or with the screen off.
If you experience GPS position freezes on a Samsung Galaxy S24/S24+ device after upgrading to Android 16, please consult this specific article: Samsung Galaxy S24 / S24+ - Android 16 - GPS freeze during hiking when the app is in the background
If you experience GPS position freezes on a Samsung Galaxy S24/S24+ device after upgrading to Android 16, please consult this specific article: Samsung Galaxy S24 / S24+ - Android 16 - GPS freeze during hiking when the app is in the background
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Please note that our support service will not respond to questions with answers that are already available in the manual or FAQ.
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We do not provide support over the phone.
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