Virtual Assistant Our virtual assistant will help you find the appropriate information in our documentation, and to contact our support team if necessary. Help and supportFrequently asked questions (FAQ) Frequently asked questions (FAQ) Attached are the frequently asked questions about using the website, apps or managing subscriptions. Accounts and subscriptions Frequently experienced problems when resetting the password I can no longer find my subscriptions / I no longer have access to the maps I subscribed to My subscription, paid for by an Apple in-app purchase, has not been activated I have changed my bank card. How do I update it for my subscription? Web app Several of the website features do not work in my browser Mobile app My trail does not record properly in background or screen off mode After following/recording, the application remains active My GPS is inaccurate / I can't manage to get an accurate GPS position What is the difference between the SityTrail app and the SityTrail World app? Compatibility What device do you recommend I install the app on? The app is no longer compatible with my device App for connected watches Why doesn't the compass screen appear on my watch? Why does the watch app not appear to communicate with the smartphone app? Why does the Watch OS app not install correctly? Maps Where can I find the topographical map legends? Trails Location information is no longer displayed for my trails Updated on: 2024-04-25 13:47:08.980828